How is Customer Information obtained?
GLB receive and store information you give us. Most of the information you give us is collected when you purchase from us or request literature/information, fill out application, a questionnaire/survey, or complete your Customer Profile.
What Customer Information is being collected?
You may give us information such as your name, names of members of your family, guarantors, residential and business addresses, phone numbers, Email addresses, financial and employment information.
Why is Customer Information collected and how is used?
The information that you provide us is used to respond to your requests, notify you of services, customise your interactions with us, improve our offerings, provide materials or offers to you, and communicate with you. It is your choice whether or not to provide us with certain information. However, you may be unable to take advantage of our offers and features, and in most cases unable to process your applications if we do not receive your customer information.
We also receive and store certain types of information through use of “cookies.” Some examples of information gathered this way are the Internet Protocol (IP) address used to connect your computer to the Internet, log-in, Email address, password, computer and connection information such as browser type and version, operating system, platform, and the full Uniform Resource Locator (URL) used to, through, and from our Sites. We use the information gathered by “cookies” to manage and customize your on-line shopping experience and to improve our offerings.
Your browser may also have options to prevent acceptance of new or certain types of “cookies.” There are also methods and utilities available allowing you to visit our Sites anonymously. Unfortunately, certain features and offerings available through the Sites may not be available to anonymous users.
How can I manage information GLB has about me?
You can always choose not to give us information. However, certain information is necessary in order for us to process your application(s). If you want to add/update your information or preferences, then you need to tell us to modify your Customer Profile here firstname.lastname@example.org. We will need to verify you before we do this. When you update your information, we may keep a copy of your earlier information for our records.
Who does GLB share Customer Information with?
Customer information is important for us to be able to process applications, offers and services to you. We do not sell customer information to others.
In certain circumstance some of your information may be shared with external data processors: credit referencing agencies, inventory companies, landlords, utilities companies, service providers and local authorities. It is necessary to share this information in order to determine suitability of tenure, to arrange appointments and for queries relating to Local Housing Allowance or other benefits. In each case only the minimum information needed for purpose and/or compliance is shared (eg. appointment: name, address).
GLB may release customer information when we believe it is appropriate to do so in order to comply with UK law and may also release certain customer information necessary to enforce or apply legal agreements in place (eg. by court order or other legal process).
GLB may release customer information necessary to protect the rights, property and safety of GLB or others in accordance with UK law.
GLB processes customer information with a lawful basis as we must produce contracts for and on behalf of our landlords to comply with UK law.
If you do not wish us to share your information as described, you may opt out by not supplying certain information to us when entering information into your Customer Profile. However, we only ask for the information needed to carry out our functions and without such information it is unlikely we will be able to process applications that have a lawful basis.
GLB retains data for the period of active tenancies and term of business. This is usually for as long as a tenancy lasts (usually between 6 months and 3 years). After that period, all data is archived for a period of 6 years in accordance with UK law claims processing. Data is then destroyed using either destructive deletion for digital data we hold, or shredding for documents that we hold.
GLB holds website cookies for 30 days.
Law and Jurisdiction
If you have any concern about our treatment of your customer information, then you may contact our our Data Controller (DC) at email@example.com or our Data Protection Office (DPO) at firstname.lastname@example.org.