Within office hours GLB will arrange for new key(s) to be cut and meet you at the property with them.
Office - Emergency Number: 02476-433416
National Grid - Gas Leaks Emergency: 0800-111999
National Grid - Electricity Emergency: 0800-404090
Severn Trent Water - Water Leaks Emergency: 0800-7834444
In the first instance, please contact us directly: firstname.lastname@example.org
In the unlikely event we are are unable to help you, the matter can be taken further with The Property Ombudsman (TPO).