About us

Gemma Barnsley

I first embarked on my career in the property industry over 20 years ago, starting as a maintenance consultant. From there, my passion only grew, leading me to roles as a Lettings Negotiator and eventually a Manager. Six years ago, inspired by my vision of elevating the level of service for landlords and tenants and adapting to the ever-changing industry, I decided to start my own agency. Thus, GLB was born, and I have never looked back.

Since the inception of GLB, we've come a long way. It’s been a journey of hard work and many long days and nights, but it is all worth it. We are not only building but continuously growing a company that we can all be proud of. Originally, we focused solely on lettings, but due to popular demand, we expanded to include sales, blending the values of a traditional agency with the efficiency of a modern online presence and a stellar team.

My life is largely dedicated to GLB, but in the rare moments I find for myself, I enjoy walking along the coast, revelling in the peace and beauty of the seaside.

Chloe Willetts

I started my real estate journey at GLB as an apprentice lettings negotiator at the age of 19, after a year of exams and assessments I passed my apprenticeship to become a qualified lettings negotiator which was a big achievement for me. Fast forward to 2 years down the line and I was then further promoted to senior lettings negotiator, after being with the company for 3 years I was proud of how my career had progressed. I have now just passed 5 years working for GLB and recently have been promoted to office manager/business progressor, which I can confirm is the biggest achievement in my career and look forward to many more years with the GLB team.

I enjoy the move in process for tenants, from being a negotiator I was the first point of contact with dealing with the tenants enquiry to then move them through the process of collecting keys was very rewarding. After working for GLB for 5 years it has meant I have built a very good relationship with our clients, which now with my new role has meant the clients put a lot of trust in me to ensure their property is let to suitable tenants.

From a young age I always enjoyed going on viewings with my family members and seeing potential that different houses had, I also enjoy a job that is different every day and gives me the opportunity to meet new people daily. Meaning that this job was the perfect fit for me, and has been rewarding ever since my first day. Staying motivated in the job comes quite easy as the team I work with are brilliant and we always keep others spirits up, as well as helping each other out when required.

Hannah Billings

After beginning my career in property management in 2006, I have enjoyed letting, inspecting and managing maintenance, repairs & compliance to both residential, student accommodation & HMO's for over 18 years. I am particularly proud of having built a career in the property industry and only now as I reflect on nearly 20 years in this vocation, do I realise how much I have learned.. with still so much to take on board with ever changing legislation. One of the aspects I enjoy most is taking pride in presenting all properties to the highest standard, it's also most satisfying to watch a transformation take place when any properties need a little extra TLC! With lots of areas falling under the umbrella of maintenance - I hope that Landlords would agree that I can offer advice and guidance on the more complex areas of renting.

Growing up in the 90's and noughties, I watched a lot of property renovation programmes and always enjoyed a 'before and 'after' which is course a huge part of maintenance - this then led into various areas of lettings that were a natural interest, however, I especially enjoy establishing long standing relationships with both Landlords and Tenants with a familiarity that is not always encouraged in other sectors.

During my spare time, I love to visit friends that live far and wide, as well as spend time with our beloved family Spaniel, Bella Billings.

Jodie Everton

My estate agency journey began as an apprentice at a local letting agency, here I gained experience in many different aspects of the lettings industry including referencing new tenants, handling property maintenance, and helping with accounts. This helped me understand different roles and guided my decision to focus on property maintenance. My first year working there, I stepped out of my comfort zone, embraced lots of new opportunities which really helped my confidence and self-esteem grow, I would say this is my most rewarding achievement.

I enjoy visiting properties for inspections, I visit a variation of different properties, so it builds my knowledge day by day and gives me the opportunity to build relationships with tenants. My strengths, including attention to detail and good communication contribute to tenant’s experience with us by ensuring each home is always at its best potential, also addressing any concerns promptly makes sure they always have a comfortable environment.

My inspiration to pursue a career in lettings stems from witnessing my dad renovating and conducting work on different properties, I visited lots of houses with him and it really made me see the potential properties. This also shown me how people start to build great connections as houses turn into homes. A good team around me keeps me motivated. Everyone is always happy to share knowledge and support, whether we are celebrating achievements or being there for each other during hard times, everyone’s efforts help keep the energy high.

Taking a walk with my dog after helps me unwind after a busy day. The change in environment and fresh air is a natural reset for me. It helps clear my mind and disconnect from work for the rest of the evening, so I feel fresh for the next day to come.

Daisy Robbins

I was drawn to the world of estate agency and property management at 18 and decided to dive right in. Embarking on my professional journey, I undertook a level 2 apprenticeship in lettings and sales negotiation. This foundational experience instilled in me a thorough understanding of the industry's dynamics, laying the groundwork for my flourishing career in lettings and rental properties.

In my role as a Lettings and Sales Negotiator at GLB Property Services, I’ve embraced the fast-paced, time-sensitive nature of the work, leveraging my skills of efficiency, precision, and clear communication to facilitate seamless transactions. My core strength lies in my ability to foster relationships; I try and understand the unique needs of each client and tailor my approach accordingly. In the intricate dance between buyers, tenants, owners and landlords, I’ve mastered the art of keeping all parties in sync and satisfied, reducing stress and ensuring success in the lettings process.

What truly motivates me in this role is the opportunity to guide individuals and families through one of their most significant life decisions – choosing a home. I am passionately committed to providing the best service to our clients, ensuring they feel supported, informed, and confident throughout their property journey. My deep understanding of the local sales and rental market, combined with my commitment to meeting clients' individual needs, allows me to serve as a reliable guide in the often complex process of property letting.

To take a peek into my personality, if you were given the chance to have dinner with any person, past or present, who would you choose?

My choice would undoubtedly be Emmeline Pankhurst. A key figure in the suffragette movement, Pankhurst's determination and unyielding spirit have always been a source of inspiration to me. I'd relish the opportunity to discuss her original inspiration for starting her ground-breaking movement and reflect upon the long-lasting impact she's made on our modern world.

Whether you're a landlord seeking reliable tenants or a tenant looking for a perfect home, I am here to ensure your letting experience is smooth, stress-free, and successful.

Liv O'Leary

I was first inspired by the role of estate agency, when I kept finding myself being drawn to multiple different ranges of properties. I would drag my dad round with me, making him drive me around for ages after school had finished and would make him take me around different towns just to see the difference in properties. I loved to look at the different sizes of houses, including the different styles and ways people would have created their homes to suit them. I would even sit and skip through the channels on the tv to try find something to do with real estate, and just find myself in love with everything the agents would talk about, watching their every move and anything they had to say about the properties. I dreamed of doing this myself one day, and knew I would push myself to try make this dream come true.
I knew that with a job like real estate, comes a lot of tough days and a lot of hard work. But I also knew that the way I work best is pushing myself and looking back at my strengths and weakness and working above all and making myself and others around me proud of what I have achieved. I would also say that I am a very chatty individual who is not afraid of talking for hours on end, and someone who loves making others feel welcome and happy. I love meeting new people and will always be up for hearing something new or seeing something new.
Previous to this job, I worked in hospitality and had a great task of introducing myself to new faces every single day, each day would be a different experience which I enjoyed a lot and having that job at a young age made me a very strong individual and made my confidence grow massively. When I was offered the job of working for GLB, I was extremely excited to begin a new adventure, and I was looking forward to learning each day. I also cannot wait to introduce myself to clients and help them discover their dream properties and see the excitement and happiness on their faces when we do so. I also knew that it was my time to show myself what I could really do, I love learning new things and picking things up from other people. Once I met the team, I was even more excited to be working alongside such lovely people, an have such great support.
Outside of work life, I enjoy spending time with my loved ones and doing even the simple things like sitting and watching tv or going out for dinner. My favorite thing to watch on tv would be Friends, I grew up watching this show and I watch it every single day, and no part of me could ever get bored of it. I even try and convince everyone around me to watch it!